At our online store, we take pride in delivering your carefully curated fashion essentials with efficiency and care. Whether you're updating your wardrobe with timeless knitwear, tailored separates, or statement outerwear, our team ensures every order is processed with precision. Once your order is confirmed, our warehouse team meticulously prepares your items for dispatch, adhering to strict quality checks to guarantee your satisfaction.

Orders are typically processed within 1-3 business days, excluding weekends and holidays. Delivery timelines vary based on your location and selected shipping method. While most domestic shipments arrive within the estimated window, international deliveries may require additional transit time due to customs clearance. Seasonal peaks or unforeseen carrier delays may occasionally extend these estimates, but we proactively monitor all shipments to minimize disruptions.

We offer transparent pricing with the following options:
Standard Shipping (10-15 Business Days): $0-$60
Free Shipping (10-15 Business Days): $60-$9999
The final shipping cost is calculated at checkout based on your order total and destination. For expedited services or special circumstances, please contact our customer care team before placing your order.

Currently, we ship to most countries across North America, Europe, and select Asian markets. Some remote locations or regions with complex import regulations may have restricted delivery options, which will be indicated during checkout. We continuously evaluate our carrier partnerships to expand accessibility while maintaining reliable service standards.

Upon shipment, you'll receive a confirmation email containing your tracking number and a direct link to monitor your package's journey. Our system updates tracking information in real-time, though some carriers may require 24-48 hours to activate tracking after dispatch. For consolidated orders with multiple items, you may receive separate tracking numbers which will all be visible in your account dashboard.

While we strive for seamless deliveries, occasional delays may occur due to weather events, customs inspections, or carrier logistical challenges. If your shipment exceeds the estimated delivery window by more than 5 business days, please first check the tracking information for updates. For unresolved cases, contact our support team at [email protected] with your order details. We'll collaborate with the carrier to locate your package or initiate appropriate resolutions in accordance with our service guarantees.

International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are determined by local authorities and are not included in your order total or shipping costs. We declare all packages at actual purchase value and cannot mark items as "gifts" to avoid fees. For accurate estimates, we recommend consulting your national customs office prior to ordering, as duty rates vary significantly between jurisdictions.